Great lookout views, nice facilities, good bread, fruits, and cereals, friendly staff

Couldn't stay longer.

We can recommend this hotel to all coming to Hanoi. Room was good sized...

Ho chi minh museum was 1 mile away, I could even walk there. Dine at Splendid Restaurant, which is located within 500 feet from the hotel.

We loved the hotel facilities, including the restaurants and bars. Our comfortable bed and the variety of breakfast options were great. The staff promptly helped us find an English-speaking doctor when we fell sick. Additionally, the laundry service was quick and professional. The location of this hotel was superb; it was right in front of the US Embassy and near a beautiful lake.

Nothing it was perfect.

This is my 2nd stay at Fortuna. The hotel is very clean and the breakfast is nice.

1. The internet speed was not stable, should be improved; 2. Some senior managers at the reception desk seems so serious, seldom smile on their faces

Food, provided there was good. Excellent home base for weekend in Hanoi.

We absolutely loved our stay at this incredible hotel! From the moment we arrived, we were greeted with genuine warmth and professionalism by the staff. The location of this venue is perfect, as it is situated in front of the US Embassy, providing a sense of security and convenience. The hotel offers a wide range of services, including room service, car hire, dry cleaning, and tours/ticket assistance. The room amenities were top-notch, with a comfortable sitting area, in-room safe, and even a mini-bar. We also appreciated the variety of dining options available, including a bar/lounge area, snack bar, and restaurant serving special diet menus.

For families looking for a luxurious and comfortable stay, we highly recommend this hotel.

Good value for money and staff is very helpful and caring, especially house keeping staff are very friendly, though they cant speak english, still they are very friendly and caring. Spa is simply superb. Rooms are well designed and spacious and maintained very clean. Breakfast is also good.

Staff wore their name tags prominently, itself promoting a sense of professionalism in their workings. Guests were treated with good care at check-in counter, without too much fuss. A good value for money stay, if booked on internet.

The electronic buttons for operating the elevator were rather faulty and required a stronger sensory touch or repeated taps of the finger. Probably a result of wear and tear given the traffic of users.

Had a great New Year's stay with two delicious breakfast options and a range of Asian and Western fare. Key location near popular shopping centers and a quick drive to tourist attractions. Enjoyed the free Wi-Fi and the 24-hour coffee and tea station in the lobby.

Found the cleanliness of the room to be subpar, with visibly unclean side tables and dirty bath mats.

Singaporean Promotion and food

internet should be complimentary

Very Singapore. You can get Singapore food in hotel, like carrot cake, fried kway teow, chicken rice, duck rice, hor fun. Singapore newspaper, Straits times, and Singapore news, Channelnewsasia, as well. Or yes, there is also a Singapore icon, the merlion, in front of the hotel.

Great amenities with a variety of choices for dining. Loved the fully equipped gym and the sparkling swimming pool. The location was perfect for a city break, situated near the business district and government buildings with easy access to transportation. Another bonus was the shopping mall nearby.

Although the hotel offered complimentary internet, it was often slow and disconnected frequently. , the front desk staff did not seem knowledgeable about certain tourist attractions, leaving us feeling a bit lost and frustrated.

It is comfortable to have a free tea/cofee lounge. Toiletries are good. A lot of elevetors.

At Tiffin restaurant prices are in Dongs but a bill is USD. Hotel has its own exchange rate.

Very good value for money and the staff is very helpful and caring

The variety at the minibar